Synnovis lab testing cyber attack

On Monday 3 June Synnovis, a provider of lab services, was the victim of a ransomware cyber attack.

This is having a significant impact on the delivery of services at Guy’s and St Thomas’, King’s College Hospital NHS Foundation Trusts and primary care services in south east London and we apologise for the inconvenience this is causing to patients and their families.

Emergency care continues to be available, so patients should access services in the normal way by dialling 999 in an emergency and otherwise using 111, and patients should continue to attend appointments unless they are told otherwise.

We will continue to provide updates for local patients and the public about the impact on services and how they can continue to get the care they need. The attack is impacting testing; blood tests are on example of tests which are severely impacted. If you have an appointment for one or more of these, it may be cancelled or rearranged.

Synnovis has informed us that a significant number of tests undertaken since 3 June
have been cancelled. We apologise for any inconvenience and uncertainty caused by
this. We will contact you if your test has been cancelled and needs repeating. Please
note, however, that if your test is non-urgent or routine, all phlebotomy appointments for
clinics which feed into Synnovis services have been postponed until the end of June.
We will provide a further update as soon as one is available.

The local NHS have set up a webpage where the latest updates will be posted. You can view this here.

There is a page of frequently asked questions which can provide more information.