We provide Health and Wellbeing Coaching Service for our patients, with support from Know Your Own Health. If you are struggling to manage your health condition, or going through a difficult time that is impacting on your health, then this service could help support you to make changes.

You will be offered 6 individual 1:1 sessions with a trained Health Coach. Sessions are 45 minutes long and usually arranged weekly, at a time to suit you. They can be face to face, virtual or on the phone, whichever you prefer.

Self-refer at KYOH Lambeth

This service does not replace any existing referrals you may have with clinicians/nurses.

If you are unable to go online, please feel free to contact your practice to make a referral.

At its most basic, a social prescription offers the kind of help that doesn’t come in a tube or bottle (non medical).

Instead, a social prescribing link worker creates your own social prescription to provide you with support, help and information that will enable you to access services or activities that will improve your health, wellbeing and overall enjoyment in life.

Social prescribing link workers can offer support and signposting for a variety of non-clinical interventions such as:

• people struggling to adapt or cope with chronic conditions that can’t be addressed by clinical consultation
• mental health and emotional wellbeing
• relationship difficulties
• domestic abuse
• loneliness and isolation
• low self esteem
• poor housing
• financial issues, including benefits
• carers
• bereavement
• health goals e.g. weight management, healthy eating, stop smoking, physical activity

Judith Centeno
Social Prescribing Link Worker

Practice: Streatham Common Group Practice; The Exchange Surgery

About Judith Centeno

Other languages spoken: English, Spanish and Catalan

I was born in Nicaragua, coming from a tropical country I have experienced different natural disasters and I remember the war when I was child.

I have studied a degree in business back home, but my first job was in an NGO that stands for children in social exclusion, was there when I realised that I didn’t want to work in my career. I was working as accountant.

Therefore I decided to change the course of my career, when I moved to Spain I studied a post degree in humanitarian aid, also done some voluntary work with women who were disadvantaged and vulnerable.

In the UK, I have worked for many years in the care industry but I felt that something was missing until I heard of social prescribing. This is a great opportunity to through my job improve the living conditions of many people, having the right information, the right resources and good connections and relationships in the community.

In my role as social prescriber link worker I have different situations, you can meet people with different backgrounds, age, ethnicity, religion. I find that very enriching and challenging, can feel like a personal assistant for every single case as you need to focus in every detail.

Hoping to be of help for the patients and learn from them too.

Visit the MYCommunity Directory

Our in-house physiotherapist Laura works on Wednesdays. You can book an appointment with her for back pain, neck pain, muscle or joint pain.

You can book to see an experienced physiotherapists to diagnose a musculoskeletal or joint problem you have – as an alternative to seeing a GP. They can not only diagnose your condition, but offer advice on how to best manage it, and refer you on for imaging or specialist support, if this is needed.

Guys and St Thomas physiotherapy services recommend using the GetUBetter app to get personalised support with exercise to help your musculoskeletal problem.

Download the getUBetter app

If you know that you need ongoing support from a physiotherapist, or have been advised by your GP, the First Contact Physiotherapist or a consultant that you need to see a physiotherapist to support you with your condition, then you can self refer to local physiotherapy services.

Self-refer for physiotherapy here

How Do I Order My Repeat Prescription?

• NHS App
• Requesting a repeat prescription through your local pharmacy order and collect service. (Find a pharmacy)

Telephone requests cannot be accepted unless you are housebound or have mobility problems.

Please request your medication at least one week before you run out of your current supply.

Please allow 2 full working days for your request to be processed. The prescription will be sent electronically (EPS) to your chosen pharmacy.

We prefer for you to request your medication for yourself. This reduces waste. Please don’t ask your pharmacist to order for you, unless you are using a dosette box.

If your medication does not appear on the request list or a pharmacist told you to request from us, you might need a medication review date.

Medication Review

We will ask you to attend the medication review to review your treatment. If you received a text reminder about medication review, please book as instructed in the text. We might not be able to prescribe more medication if you do not attend the practice for the review.

Please book this appointment via NHS App or contact reception if you need medication urgently.

Please be advised, some items are not prescribed by GPs. Patients are advised to purchase these over the counter from a local pharmacist.

Electronic Prescription Service (EPS)

You can have your prescriptions sent electronically to a pharmacy of your choice through the EPS v2.

This means that there are no paper prescriptions that can get lost, and there is no delay waiting for the pharmacy to collect the paper prescription from the surgery. As soon as the doctor has authorised your repeat prescriptions they are sent electronically to the pharmacy you have chosen and are ready for you to collect from them.

You need to nominate one pharmacy and your prescriptions will always go to that pharmacy. It can be used just for your repeat medication or for all medication the doctor issues you. If you are interested in doing this then please ask at your pharmacy, or at the practice reception, or the clinician when you see them, and it can be sent up for you.

Prescription Charges and Exemptions

The NHS prescription charge is a flat rate amount which successive Governments have thought it reasonable to charge for those who cannot afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need a lot of medication.

• Prescription Prepayment Certificates (PPC).
• Prescription charges and who does not need to pay.

Prescription Fees

View the cost of prescriptions on the NHS website, NHS: Get Help With Prescription Costs.

You can also find out if you are entitled to free prescriptions at NHS: Who can get free prescriptions.

Local Pharmacies

• Day Lewis Pharmacy
  110 Brixton Hill, SW2 1AH
• Boots
  449 Brixton Rd, SW9 8HH
• Boots
  206-208 Streatham High Road, SW16 1BB
• Superdrug Pharmacy
  202-204 Streatham High Road, SW16 1BB
• Touchwood Pharmacy
  240 Streatham High Road, SW16 1BB
• Day Lewis Pharmacy
  9a Gracefield Gardens, SW16 2SZ
• Lloyds Pharmacy inside Sainsbury’s
  480 Streatham High Road, SW16 3PY
• Copes Pharmacy
  570 Streatham High Road, SW16 3QQ
• Watts
  2 Streatham Vale, SW16 5TE

Medication Review and Prescriptions

For your usual repeat prescription use NHS app to request it. Please allow two working days for the prescription request to be processed.

We will ask you to attend the medication review to review your treatment. If you received a text reminder about medication review, please book as instructed in the text. We might not be able to prescribe more medication if you do not attend the practice for the review.

Our Pharmacist is

Sophia Dowlett-Ramputh
Clinical Pharmacist

What can clinical pharmacists help with?

• prescribing
• medication reviews
• queries about medications
• telephone reviews
• treatment of minor illnesses
• managing a patient’s condition holistically
• ensuring patients get the most out of their medication
• ensuring there is joined-up care for patients

About clinical pharmacists

Clinical pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly.  This includes providing extra help to manage long-term  conditions, advice for those on multiple medicines and better access to health checks.

The role is pivotal to improving the quality of care and ensuring patient safety.

Baby Clinic: New Baby 6 Week Check / Immunisations

When we receive notification of your delivery we will book your baby for a 6 week check by appointment with the doctor in Baby Clinic. We will also arrange an appointment for their first immunisations with the nurse in Baby Clinic.

Postnatal

Available by appointment at 6 weeks post-delivery, linked to your baby’s 6 week check.

Well Baby Clinic

This is a health visitor led clinic for general advice about feeding and development. The clinic is run in the Garden Suite on the ground floor of Gracefield Gardens.

If you are travelling abroad, you are likely to need vaccinations against diseases that are not prevalent in the UK. Our practice nurse will give you advice on health issues in the country and area you are going to and will advise you on which vaccinations you require.

Please fill in our Travel Risk Assessment form 6 weeks prior to your departure and before your appointment.

Some of the travel vaccines are funded by the NHS, and you will need to pay. You can also access travel immunisations at local pharmacies: westburychemist.net/service/travel-clinic-streatham-croydon/ or www.touchwoodpharmacy.com/travel-clinic-streatham/.

Contraceptive advice and advice regarding sexual health issues are from the doctor. Coil and Implants are available from Dr Hipps.

You can order your regular contraception and STI testing online at https://www.shl.uk/.

Repeat prescriptions for contraception can be issued by your local community pharmacy.

Any screens for sexually transmitted infections are available from the nurse.

For HIV and STI testing you can also see our nurse Dawn or Training Nurse Associate, Izzy.

To book an appointment with our nurse, please call us.

Apart from the usual medical services we provide the following nursing services:

• Diabetic reviews
• Asthma reviews
• Heart Disease review
• Blood Pressure Checks, including 24 hours BP
• Injections and immunisations – adults and children
• Ear syringing
• Weight loss monitoring
• Wound care
• Removal of sutures
• Health promotion / advice
• Smear tests and contraception reviews
• Health checks for patients with severe mental illness or learning disability

In very specific circumstances, the doctor may be able to perform a home visit.

This is at the doctor’s discretion, depending on the nature of your illness and circumstances.

To request a home visit, please speak to a receptionist.